{"id":17733,"date":"2022-10-12T22:37:20","date_gmt":"2022-10-13T03:37:20","guid":{"rendered":"https:\/\/www.quipux.com\/web\/civii-chatbot\/"},"modified":"2024-11-18T14:56:59","modified_gmt":"2024-11-18T19:56:59","slug":"civii-chatbot","status":"publish","type":"page","link":"https:\/\/www.quipux.com\/web\/civii-chatbot\/","title":{"rendered":"CIVii &#8211; Chatbot"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; bg_image=&#8221;15305&#8243; parallax_bg=&#8221;true&#8221; text_color=&#8221;light&#8221; top_padding=&#8221;150&#8243; bottom_padding=&#8221;150&#8243;][vc_column][vc_custom_heading text=&#8221;CIVii &#8211; Chatbot&#8221; font_container=&#8221;tag:h1|text_align:left|color:%236411d9&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1667566482698{padding-top: 80px !important;padding-right: 20px !important;padding-left: 20px !important;}&#8221;][\/vc_column][\/vc_row][vc_row top_padding=&#8221;40&#8243;][vc_column][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][block_title style=&#8221;column_title&#8221; inner_style=&#8221;inline_border_circle&#8221; title=&#8221;A\u00f1adimos valor a la experiencia del servicio con nuestra asistente virtual &#8211; CIVii&#8221;][\/block_title][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1665161964085{padding-top: 20px !important;}&#8221;][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/4&#8243;][vc_custom_heading text=&#8221;Cuenta con una interfaz conversacional (chatbot) a trav\u00e9s de la cual busca convertirse en un canal de comunicaci\u00f3n digital, tanto para los usuarios como para los funcionarios de operaciones, con el objetivo de acompa\u00f1arlos y guiarlos permanentemente con informaci\u00f3n relevante y actualizada sobre movilidad, tr\u00e1nsito y transporte. La formaci\u00f3n del chatbot cuenta con informaci\u00f3n precisa de cada operaci\u00f3n en la que se encuentra.&#8221; font_container=&#8221;tag:p|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row top_padding=&#8221;80&#8243;][vc_column][vc_video link=&#8221;https:\/\/vimeo.com\/755140773\/f415580684&#8243; align=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row gap=&#8221;20&#8243; content_placement=&#8221;middle&#8221; bg_color=&#8221;#262236&#8243; text_color=&#8221;light&#8221; top_padding=&#8221;40&#8243; bottom_padding=&#8221;40&#8243;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1665662900178{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_single_image image=&#8221;16704&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeInDown&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1665589458519{padding-top: 80px !important;padding-left: 6% !important;}&#8221;][vc_column_text]<\/p>\n<h1 style=\"font-weight: normal; color: #ffffff;\">Nuestro objetivo con CIVii es<\/h1>\n<p>[\/vc_column_text][list icon=&#8221;moon-circle-small&#8221;][list_item title=&#8221;Mayor confianza a la hora de realizar pagos y tr\u00e1mites.&#8221;][list_item title=&#8221;Proporcionar informaci\u00f3n a los ciudadanos las 24\/7.&#8221;][list_item title=&#8221;Acercar a los ciudadanos a las entidades.&#8221;][list_item title=&#8221;Fortalecer la autoridad a trav\u00e9s de opciones m\u00e1s inclusivas con los ciudadanos.&#8221;][list_item title=&#8221;Contribuir a la reducci\u00f3n de las filas en las sedes f\u00edsicas mediante la inmediatez de la informaci\u00f3n.&#8221;][list_item title=&#8221;Facilitar el acceso de los ciudadanos a la informaci\u00f3n sobre tr\u00e1mites y servicios.&#8221;][list_item title=&#8221;Reducir llamadas al call center.&#8221;][list_item title=&#8221;Orientaci\u00f3n al usuario sobre c\u00f3mo utilizar la plataforma.&#8221;][\/list][vc_empty_space height=&#8221;60px&#8221;][vc_custom_heading text=&#8221;\u00bfQuieres conocer m\u00e1s?&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;15px&#8221;][button title=&#8221;\u00a1Cont\u00e1ctanos!&#8221; link=&#8221;https:\/\/www.quipux.com\/web\/contact-us\/&#8221;][\/vc_column][\/vc_row][vc_section css=&#8221;.vc_custom_1665665023376{margin-bottom: 100px !important;padding-top: 80px !important;}&#8221;][vc_row][vc_column width=&#8221;9\/12&#8243;][block_title style=&#8221;column_title&#8221; inner_style=&#8221;inline_border_circle&#8221; title=&#8221;CIVii naci\u00f3 en 2018 y desde entonces hemos tenido hitos importantes&#8230;&#8221;][\/block_title][\/vc_column][vc_column width=&#8221;3\/12&#8243;][\/vc_column][\/vc_row][vc_row top_padding=&#8221;40&#8243;][vc_column width=&#8221;1\/4&#8243;][vc_custom_heading text=&#8221;+6.562.501&#8243; font_container=&#8221;tag:h1|text_align:center|color:%236411d9&#8243; use_theme_fonts=&#8221;yes&#8221;][vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<\/p>\n<p style=\"text-align: center; color: #262236;\">de mensajes intercambiados desde su creaci\u00f3n.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_custom_heading text=&#8221;+3.037.072&#8243; font_container=&#8221;tag:h1|text_align:center|color:%236411d9&#8243; use_theme_fonts=&#8221;yes&#8221;][vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<\/p>\n<p style=\"text-align: center; color: #262236;\">de conversaciones con los ciudadanos, desde todas nuestras plataformas.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_custom_heading text=&#8221;8.199&#8243; font_container=&#8221;tag:h1|text_align:center|color:%236411d9&#8243; use_theme_fonts=&#8221;yes&#8221;][vc_column_text css_animation=&#8221;bottom-to-top&#8221;]<\/p>\n<p style=\"text-align: center; color: #262236;\">n\u00famero m\u00e1ximo de mensajes intercambiados con los ciudadanos en un solo d\u00eda (Impuestos Antioquia).<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; type=&#8221;full_width_content&#8221; top_padding=&#8221;80&#8243;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1665620116386{margin-left: 10% !important;padding-right: 10% !important;}&#8221;][vc_empty_space height=&#8221;70px&#8221;][block_title style=&#8221;column_title&#8221; inner_style=&#8221;inline_border_circle&#8221; title=&#8221;CIVii tiene dos p\u00fablicos principales&#8221;][\/block_title][vc_row_inner css=&#8221;.vc_custom_1665620290849{padding-top: 60px !important;padding-bottom: 50px !important;}&#8221;][vc_column_inner][vc_custom_heading text=&#8221;Interno&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_custom_heading text=&#8221;Empleados de las agencias de transporte que necesitan hacer consultas, aclarar dudas y encontrar gu\u00edas sobre temas relacionados con la operaci\u00f3n.&#8221; font_container=&#8221;tag:p|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;Externo&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_custom_heading text=&#8221;Ciudadanos que necesitan resolver dudas y realizar tr\u00e1mites en las diferentes operaciones en las que interviene CIVii.&#8221; font_container=&#8221;tag:p|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1665618053915{padding-left: 6% !important;}&#8221;][vc_single_image image=&#8221;16705&#8243; img_size=&#8221;700&#215;600&#8243; alignment=&#8221;right&#8221;][\/vc_column][\/vc_row][vc_section css=&#8221;.vc_custom_1665664967014{margin-top: 10% !important;margin-bottom: 10% !important;}&#8221;][vc_row][vc_column][block_title title=&#8221;\u00bfEn d\u00f3nde podemos integrar a CIVii?&#8221;][\/block_title][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][services_small title=&#8221;App&#8221; icon_color=&#8221;#6411d9&#8243; dynamic_content_type=&#8221;content&#8221; icon=&#8221;steadysets-icon-phone-portrait&#8221;][\/services_small][\/vc_column][vc_column width=&#8221;1\/6&#8243;][services_small title=&#8221;WhatsApp&#8221; icon_color=&#8221;#6411d9&#8243; dynamic_content_type=&#8221;content&#8221; icon=&#8221;steadysets-icon-comment&#8221;][\/services_small][\/vc_column][vc_column width=&#8221;1\/6&#8243;][services_small title=&#8221;Backoffice&#8221; icon_color=&#8221;#6411d9&#8243; dynamic_content_type=&#8221;content&#8221; icon=&#8221;steadysets-icon-settings&#8221;][\/services_small][\/vc_column][vc_column width=&#8221;1\/6&#8243;][services_small title=&#8221;Plataformas de servicios digitales&#8221; icon_color=&#8221;#6411d9&#8243; dynamic_content_type=&#8221;content&#8221; icon=&#8221;steadysets-icon-laptop&#8221;][\/services_small][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row type=&#8221;full_width_content&#8221; bg_color=&#8221;#f3f4f7&#8243; top_padding=&#8221;30&#8243; bottom_padding=&#8221;30&#8243;][vc_column width=&#8221;1\/3&#8243; centered_cont=&#8221;true&#8221; centered_cont_vertical=&#8221;true&#8221;][block_title inner_style_title=&#8221;only_text&#8221; title=&#8221;Clientes&#8221;][\/block_title][\/vc_column][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1664235627909{padding-right: 6% !important;}&#8221;]\t\n\t\t<div id=\"gs_logo_area_11\" data-sort=\"name\" data-shortcode-id=\"11\" class=\"gs_logo_area gs_logo_area_11 slider1 \" data-options='{\"logo_per_page\":\"6\"}' style=\"opacity: 0; visibility: hidden;\">\n\t\t\t<div class=\"gs_logo_area--inner\">\n\n\t\t\t\t<!-- Category Filters - New (Global) -->\n\t\t\t\t\t\n\t\t\t\t\n<div class=\"gs_logo_container gs_carousel_swiper gs_logo_fix_height_and_center\" data-carousel-config='{\"direction\":\"horizontal\",\"speed\":700,\"isAutoplay\":true,\"autoplayDelay\":2000,\"loop\":true,\"pauseOnHover\":true,\"ticker\":false,\"navs\":true,\"navs_pos\":\"left-right\",\"dots\":false,\"dynamic_dots\":true,\"slideSpace\":10,\"slidesPerGroup\":1,\"desktopLogos\":4,\"tabletLogos\":3,\"mobileLogos\":2,\"reverseDirection\":false}'>\n\n\t\n\t\t\n\t\t\t<div class=\"gs_logo_single--wrapper\">\n\t\t\t\t<div class=\"gs_logo_single\">\n\n\t\t\t\t\t<!-- Logo Img -->\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"240\" src=\"https:\/\/www.quipux.com\/web\/wp-content\/uploads\/2024\/01\/Rionegro-300x240.png\" class=\"tt-placement-top tt-bgcolor-one-%23ff5f6d tt-bgcolor-two-%23ffc371 tt-textcolor-%23fff gs-logo--img wp-post-image\" alt=\"\" title=\"Rionegro\" srcset=\"https:\/\/www.quipux.com\/web\/wp-content\/uploads\/2024\/01\/Rionegro-300x240.png 300w, https:\/\/www.quipux.com\/web\/wp-content\/uploads\/2024\/01\/Rionegro.png 500w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\n\t\t\t\t\t<!-- Logo Title -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<!-- Logo Category -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t<div class=\"gs_logo_single--wrapper\">\n\t\t\t\t<div class=\"gs_logo_single\">\n\n\t\t\t\t\t<!-- Logo Img -->\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"240\" src=\"https:\/\/www.quipux.com\/web\/wp-content\/uploads\/2024\/01\/Manizales-300x240.png\" class=\"tt-placement-top tt-bgcolor-one-%23ff5f6d tt-bgcolor-two-%23ffc371 tt-textcolor-%23fff gs-logo--img wp-post-image\" alt=\"\" title=\"Manizales\" 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500w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\n\t\t\t\t\t<!-- Logo Title -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<!-- Logo Category -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t<div class=\"gs_logo_single--wrapper\">\n\t\t\t\t<div class=\"gs_logo_single\">\n\n\t\t\t\t\t<!-- Logo Img -->\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"240\" src=\"https:\/\/www.quipux.com\/web\/wp-content\/uploads\/2024\/01\/Medellin-300x240.png\" class=\"tt-placement-top tt-bgcolor-one-%23ff5f6d tt-bgcolor-two-%23ffc371 tt-textcolor-%23fff gs-logo--img wp-post-image\" alt=\"\" title=\"Medell\u00edn\" srcset=\"https:\/\/www.quipux.com\/web\/wp-content\/uploads\/2024\/01\/Medellin-300x240.png 300w, https:\/\/www.quipux.com\/web\/wp-content\/uploads\/2024\/01\/Medellin.png 500w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\n\t\t\t\t\t<!-- Logo Title -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<!-- Logo Category -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t<div class=\"gs_logo_single--wrapper\">\n\t\t\t\t<div class=\"gs_logo_single\">\n\n\t\t\t\t\t<!-- Logo Img -->\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"240\" src=\"https:\/\/www.quipux.com\/web\/wp-content\/uploads\/2024\/01\/Pereira-300x240.png\" class=\"tt-placement-top tt-bgcolor-one-%23ff5f6d tt-bgcolor-two-%23ffc371 tt-textcolor-%23fff gs-logo--img wp-post-image\" alt=\"\" title=\"Pereira\" srcset=\"https:\/\/www.quipux.com\/web\/wp-content\/uploads\/2024\/01\/Pereira-300x240.png 300w, https:\/\/www.quipux.com\/web\/wp-content\/uploads\/2024\/01\/Pereira.png 500w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\n\t\t\t\t\t<!-- Logo Title -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<!-- Logo Category -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t<div class=\"gs_logo_single--wrapper\">\n\t\t\t\t<div class=\"gs_logo_single\">\n\n\t\t\t\t\t<!-- Logo Img -->\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"240\" src=\"https:\/\/www.quipux.com\/web\/wp-content\/uploads\/2024\/01\/Cali-300x240.png\" class=\"tt-placement-top tt-bgcolor-one-%23ff5f6d tt-bgcolor-two-%23ffc371 tt-textcolor-%23fff gs-logo--img wp-post-image\" alt=\"\" title=\"Cali\" srcset=\"https:\/\/www.quipux.com\/web\/wp-content\/uploads\/2024\/01\/Cali-300x240.png 300w, https:\/\/www.quipux.com\/web\/wp-content\/uploads\/2024\/01\/Cali.png 500w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\n\t\t\t\t\t<!-- Logo Title -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<!-- Logo Category -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t<div class=\"gs_logo_single--wrapper\">\n\t\t\t\t<div class=\"gs_logo_single\">\n\n\t\t\t\t\t<!-- Logo Img -->\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"240\" src=\"https:\/\/www.quipux.com\/web\/wp-content\/uploads\/2024\/01\/Cote-DIvoire-300x240.png\" 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