{"id":19334,"date":"2024-12-30T15:11:12","date_gmt":"2024-12-30T20:11:12","guid":{"rendered":"https:\/\/www.quipux.com\/web\/?page_id=19334"},"modified":"2025-01-23T08:44:38","modified_gmt":"2025-01-23T13:44:38","slug":"qonnection","status":"publish","type":"page","link":"https:\/\/www.quipux.com\/web\/qonnection\/?lang=en","title":{"rendered":"Qonnection"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; bg_image=&#8221;19406&#8243; bg_color=&#8221;#262236&#8243; text_color=&#8221;light&#8221; top_padding=&#8221;150&#8243; bottom_padding=&#8221;150&#8243;][vc_column][vc_custom_heading text=&#8221;Qonnection&#8221; font_container=&#8221;tag:h1|font_size:50px|text_align:left|line_height:70px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1735310454711{padding-top: 80px !important;padding-right: 20px !important;padding-left: 20px !important;}&#8221;][\/vc_column][\/vc_row][vc_row top_padding=&#8221;40&#8243;][vc_column][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][block_title style=&#8221;column_title&#8221; inner_style=&#8221;inline_border_circle&#8221; title=&#8221;We are pioneers in the integration of physical and virtual channels of governments&#8230;&#8221;][\/block_title][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1665161964085{padding-top: 20px !important;}&#8221;][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/4&#8243;][vc_custom_heading text=&#8221;We offer a comprehensive service to citizens, keeping them informed and updated about their responsibilities with government entities. In addition, we offer them the opportunity to consult and resolve their queries regarding procedures and services in an efficient and timely manner through the fusion of technological tools, communication channels and a highly trained team.&#8221; font_container=&#8221;tag:p|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_section][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;middle&#8221; type=&#8221;full_width_background&#8221; bg_color=&#8221;#f3f4f7&#8243; top_padding=&#8221;70&#8243; bottom_padding=&#8221;70&#8243; class=&#8221;margin-bottom-none&#8221;][vc_column][vc_custom_heading text=&#8221;We have an omnichannel approach, involving the availability of multiple services such as:&#8221; font_container=&#8221;tag:h1|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row top_padding=&#8221;40&#8243;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1666702896082{margin-top: 0px !important;padding-right: 40px !important;padding-left: 40px !important;}&#8221;][vc_single_image image=&#8221;19356&#8243; img_size=&#8221;370&#215;247&#8243; alignment=&#8221;center&#8221;][separator width=&#8221;60px&#8221; color=&#8221;#6411d9&#8243; margin_top=&#8221;20px&#8221; margin_bottom=&#8221;20px&#8221;][vc_column_text]<\/p>\n<h4>Persuasive Management for Collection and Pedagogy<\/h4>\n<p>Facilitates proactive initiatives to contact citizens through personalized campaigns that inform them about transit and government obligations.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1666702907844{margin-top: 0px !important;padding-right: 40px !important;padding-left: 40px !important;}&#8221;][vc_single_image image=&#8221;19370&#8243; img_size=&#8221;370&#215;247&#8243;][separator width=&#8221;60px&#8221; color=&#8221;#6411d9&#8243; margin_top=&#8221;20px&#8221; margin_bottom=&#8221;20px&#8221;][vc_column_text]<\/p>\n<h4>Citizen Service for Inbound Calls<\/h4>\n<p>This service allows citizens to make inquiries and receive guidance on requests, procedures and services.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1666702901644{margin-top: 0px !important;padding-right: 40px !important;padding-left: 40px !important;}&#8221;][vc_single_image image=&#8221;19372&#8243; img_size=&#8221;370&#215;247&#8243; alignment=&#8221;center&#8221;][separator width=&#8221;60px&#8221; color=&#8221;#6411d9&#8243; margin_top=&#8221;20px&#8221; margin_bottom=&#8221;20px&#8221;][vc_column_text]<\/p>\n<h4>Personalized Physical Attention<\/h4>\n<p>We offer a personal attention service at physical locations, designed to guide citizens during their experience, facilitating and optimizing the completion of their procedures.[\/vc_column_text][\/vc_column][\/vc_row][vc_row top_padding=&#8221;40&#8243;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1666702896082{margin-top: 0px !important;padding-right: 40px !important;padding-left: 40px !important;}&#8221;][vc_single_image image=&#8221;19389&#8243; img_size=&#8221;370&#215;247&#8243; alignment=&#8221;center&#8221;][separator width=&#8221;60px&#8221; color=&#8221;#6411d9&#8243; margin_top=&#8221;20px&#8221; margin_bottom=&#8221;20px&#8221;][vc_column_text]<\/p>\n<h4>Service Management Technology<\/h4>\n<p>We have telecommunications and CRM platforms that centralize citizen information, manage services, ensure traceability and collect data from transit entities and direct contacts.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1666702901644{margin-top: 0px !important;padding-right: 40px !important;padding-left: 40px !important;}&#8221;][vc_single_image image=&#8221;19387&#8243; img_size=&#8221;370&#215;247&#8243; alignment=&#8221;center&#8221;][separator width=&#8221;60px&#8221; color=&#8221;#6411d9&#8243; margin_top=&#8221;20px&#8221; margin_bottom=&#8221;20px&#8221;][vc_column_text]<\/p>\n<h4>Integration with CIVii WhatsApp<\/h4>\n<p>The project connects citizens with transit entities via WhatsApp, integrating the virtual assistant CIVii. CIVii is expected to handle 80% of the interactions, leaving 20% to human advisors through the same channel.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1666702907844{margin-top: 0px !important;padding-right: 40px !important;padding-left: 40px !important;}&#8221;][vc_single_image image=&#8221;19392&#8243; img_size=&#8221;370&#215;247&#8243; alignment=&#8221;center&#8221;][separator width=&#8221;60px&#8221; color=&#8221;#6411d9&#8243; margin_top=&#8221;20px&#8221; margin_bottom=&#8221;20px&#8221;][vc_column_text]<\/p>\n<h4>Satisfaction Survey<\/h4>\n<p>We evaluate citizen experience on the phone line and at our offices, monitoring the performance of advisors and the interactive voice response system to ensure quality service.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1663274817623{margin-bottom: 10% !important;}&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1735330305502{margin-top: 0px !important;}&#8221;][block_title style=&#8221;column_title&#8221; inner_style=&#8221;inline_border_circle&#8221; title=&#8221;Our personalized service is integrated with the Collection Management Strategy, allowing us to achieve more efficient and satisfactory results&#8221;][\/block_title][vc_column_text]With the integration of these services, we facilitate personalized communication between the entity and citizens, achieving the efficient delivery of information with the support of automated management through alternate channels, and with timely communication, we make it easier for people to keep up with their transit and government obligations.[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][button title=&#8221;Learn more about the Collection Management Strategy!&#8221; link=&#8221;https:\/\/www.quipux.com\/web\/estrategia-de-gestion-del-recaudo\/&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;19366&#8243; img_size=&#8221;650&#215;550&#8243; alignment=&#8221;right&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][block_title title=&#8221;Why Qonnection and not a traditional contact center?&#8221;][\/block_title][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][services_small icon_color=&#8221;#6411d9&#8243; dynamic_content_type=&#8221;content&#8221; icon=&#8221;moon-checkmark-3&#8243;]Efficient portfolio management through knowledge and expertise in transit and government.[\/services_small][\/vc_column][vc_column width=&#8221;1\/4&#8243;][services_small icon_color=&#8221;#6411d9&#8243; dynamic_content_type=&#8221;content&#8221; icon=&#8221;moon-checkmark-3&#8243;]Interoperability with government entities.[\/services_small][\/vc_column][vc_column width=&#8221;1\/4&#8243;][services_small icon_color=&#8221;#6411d9&#8243; dynamic_content_type=&#8221;content&#8221; icon=&#8221;moon-checkmark-3&#8243;]Omnichannel focused on positive citizen experience<span style=\"font-weight: 400;\">.<\/span>[\/services_small][\/vc_column][vc_column width=&#8221;1\/4&#8243;][services_small icon_color=&#8221;#6411d9&#8243; dynamic_content_type=&#8221;content&#8221; icon=&#8221;moon-checkmark-3&#8243;]Centralized information on a single platform.[\/services_small][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1735580062838{margin-top: 8% !important;margin-bottom: 8% !important;}&#8221;][vc_row][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_custom_heading text=&#8221;Want to learn more?&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][button title=&#8221;Contact us!&#8221; link=&#8221;https:\/\/www.quipux.com\/web\/contactanos\/&#8221; align=&#8221;center&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;This is how our clients operate with the platform&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; css=&#8221;.vc_custom_1737639855176{margin-bottom: 20px !important;border-bottom-width: 20px !important;padding-bottom: 20px !important;}&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">With this strategy focused on citizen experience, we seek to optimize interactions, provide a timely response, and provide effective solutions through a close and positive relationship.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_gallery interval=&#8221;3&#8243; images=&#8221;19508&#8243; img_size=&#8221;800&#215;1200&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_gallery 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