CIVii - Chatbot
We add value to the service experience with our virtual assistant - CIVii
It has a conversational interface (chatbot) through which it seeks to become a digital communication channel for both users and operations officers, with the aim of accompanying and guiding them permanently with relevant updated information on mobility, transit, and transportation. The chatbot’s training has accurate information of each operation in which it is located.
Our goal with CIVii is to
- Increased confidence in making payments and completing procedures.
- Provide citizens information 24/7.
- Bring citizens closer to the entities.
- Strengthen authority by being more inclusive with citizens.
- Contribute to the reduction of queues at the physical offices through the immediacy of information.
- Facilitate people’s access to information on procedures and services.
- Reduce calls to the callcenter.
- User guidance on how to use the platform.
Want to know more?
CIVii was born in 2018 and since then, we have had important milestones…
messages exchanged since its creation.
conversations from all our platforms, with citizens.
maximum number of exchanged messages with citizens in a single day (Simit).
CIVii has two main audiences
Employees of transit agencies who need to make inquiries, clarify doubts, and find guides about topics related to the operation.
Citizens who need to solve doubts and carry out procedures in the different operations in which CIVii is involved.